The Leader As Communicator
brought forth some sharp analysis, clear statements of interest, and strong signals for headquarters to hear and act on. ... Xerox customer service reps are provided with documented repair processes for diagnosing and fixing copier problems.
| Title | : | The Leader As Communicator |
| Author | : | Robert P. Mai, Alan Akerson |
| Publisher | : | AMACOM Div American Mgmt Assn - 2003-01-01 |
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