The Facility Management Handbook Chapter 29: Managing Quality Facilities
For this reason, managing customer service is really managing expectations. ... While maintaining the survey format for major projects (which impacted any one customer infrequently), we switched to a response card for service orders which.
| Title | : | The Facility Management Handbook Chapter 29: Managing Quality Facilities |
| Author | : | |
| Publisher | : | AMACOM Div American Mgmt Assn - |
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