Managing a Quality Service

Managing a Quality Service

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Covers the knowledge and understanding required to deliver a quality service to the service user. This title provides the structure and processes required to achieve a positive report from the National Standards Commission.Health and Safety Executive (1997) New and Expectant Mothers at Work: A Guide for Employers. HS (G) 122. ... Royal College of Nursing (2002) Safer Staff, Better Care (RCN manual for handling training, guidance and competencies). RCNanbsp;...

Title:Managing a Quality Service
Author: Linda Nazarko
Publisher:Heinemann - 2004

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